Last updated: June 01, 2026
This Refund Policy explains how refunds, cancellations, and payment-related requests are handled by VNSEEA INVESTMENT AND DEVELOPMENT JOINT STOCK COMPANY.
By purchasing any product, service, subscription, or digital offering through our website, you agree to this Refund Policy.
We aim to provide clear, reliable, and high-quality services to all customers. Before making a purchase, please review the product, service, subscription, or offer description carefully.
Refund requests are reviewed on a case-by-case basis. Approval of a refund depends on the type of product or service purchased, the reason for the request, the time of the request, and whether the product or service has already been delivered, used, activated, or accessed.
For one-time purchases of goods, items, products, or services, you may request a refund by contacting us at:
Refunds may be considered if:
The purchased product or service was not delivered.
The product or service is materially different from the description provided at the time of purchase.
A duplicate payment was made by mistake.
There was a technical or billing error caused by our system.
Refunds may be refused if:
The product or service has already been fully delivered or used.
The request is made after the applicable refund period.
The issue was caused by incorrect information provided by the customer.
The customer violated our Terms and Conditions.
The purchase was made through a third-party platform with its own refund rules.
Some parts of our Service may be offered through subscription plans. Subscription fees may be charged in advance on a recurring basis depending on the selected plan.
You may cancel your subscription at any time according to the cancellation method provided through our Service or by contacting us at:
Unless otherwise stated, cancelling a subscription will stop future billing, but it does not automatically refund fees that have already been charged.
Refunds for subscription payments may be considered if:
You were charged after properly cancelling your subscription.
A duplicate charge occurred.
A billing error occurred.
You were unable to access the paid subscription due to an issue caused by our Service.
We may offer a free trial for certain subscription plans or services.
If a free trial requires payment information, you will not be charged until the free trial period ends, unless clearly stated otherwise at the time of sign-up.
To avoid being charged, you must cancel the subscription before the free trial period ends. If you do not cancel before the trial ends, the subscription may automatically convert into a paid subscription.
Refunds after a free trial ends may be limited unless there was a billing error or another valid reason approved by us.
For digital products, online access, downloadable materials, account-based services, or other digital offerings, refunds may be limited once the product or service has been accessed, downloaded, activated, or delivered.
We may refuse a refund if the digital product or service has already been used or if access has already been provided as described.
Products or services purchased during promotions, discounts, contests, sweepstakes, or special campaigns may have separate refund conditions.
If a promotion has its own specific rules, those rules will apply in addition to this Refund Policy.
Promotional items, discounted services, or limited-time offers may be non-refundable unless required by applicable law or approved by us.
To request a refund, please contact us by email at:
Please include the following information in your refund request:
Your full name
Your email address
Order number or transaction ID, if available
Date of purchase
Product, service, or subscription purchased
Reason for requesting a refund
Any supporting documents or screenshots, if applicable
We may ask for additional information to verify your purchase and process your request.
If your refund request is approved, we will process the refund using the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, or third-party payment platform.
We are not responsible for delays caused by banks, payment processors, or third-party platforms.
Some purchases may be processed through third-party payment providers or platforms. In such cases, your payment may also be subject to the terms, refund policies, and processing rules of those third parties.
If a purchase was made through a third-party platform, you may need to contact that platform directly to request a refund.
We reserve the right to refuse refund requests if we believe there is abuse of this Refund Policy, fraudulent activity, repeated refund requests, violation of our Terms and Conditions, or misuse of our Service.
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
By continuing to use our Service after changes are posted, you agree to the revised Refund Policy.
If you have any questions about this Refund Policy, you can contact us by email:
Company:
VNSEEA INVESTMENT AND DEVELOPMENT JOINT STOCK COMPANY
Cap Nhat Village, Nam Dong Ward, Hai Phong City, Vietnam
Website:
